Disability Housing Outcomes Framework

The problem

Disability housing and funding models are changing across the sector, and governments are looking to ensure value for money. In addition, customers have more choice and expectations are growing, with providers needing to demonstrate responsiveness and impact. 

Despite this, it is hard to know what good looks like, and there is no consistency across organisations regarding systems and methods used to collect and analyse data. This makes it difficult to compare and learn from each other about what works to guide future development of the market. 

In this context SVA Consulting has partnered with the sector to codevelop a common outcomes framework to understand the impact of housing and in-home supports on the lives of people with disability. 

The solution

The Disability Housing Outcomes Framework is a free resource designed by and for stakeholders across the disability sector, with a particular focus on providers of disability housing and in-home supports. The purpose of the Framework is to help providers understand and benchmark their performance, and in turn improve the lives of people with disability. It is a living piece of work that will be improved and adapted over time as our shared understanding of the sector grows.

The Framework explained

This Framework considers the link between the activities of providers (levers) and the outcomes created for people with disability, and provides a common approach to tracking impact.

Outcomes

The Framework defines six outcomes that matter most for people with disability to live a good life.

Indicators

There are eight indicators which providers can use to track the impact of their work against the six outcomes.

Levers

The levers are the decisions and activities made by providers which facilitate or enhance outcomes for people with disability.

Our coalition

To ensure it is meaningful and practical, the Framework has been developed in partnership with people and organisations across the sector including people with disability, representative and industry peak bodies, disability and housing providers, funders, academics, and thought leaders.