Making integration stick: investing in the glue – audio

Stephanie Chiang outlines how making integration efforts effective in the long term requires investment in people, infrastructure and systems. This often invisible work, called the ‘glue’, is fundamental to successful outcomes.

Summary
  • Fragmented and siloed service systems make it hard for people to access the support and resources they need to thrive. This results in highly inefficient program delivery that sees groups already experiencing vulnerability and disadvantage falling through the cracks.
  • Integration and joining up of services drives better outcomes for communities.
  • Fundamental to integration is investment in the people, infrastructure and systems that make it happen – the ‘glue’. This investment can be supported through flexible, long-term funding and policymakers creating an enabling environment.
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