‘Bulletproof problem solving’: could it work in the social sector? – podcast

SVA CEO, Suzie Riddell talks to Rob McLean, Director Emeritus of McKinsey and Company, about problem solving, what makes it hard for not-for-profits and how the seven step process from his recently co-authored book can be applied to complex social issues.

Summary
  • Rob McLean describes problem solving as making decisions where there’s complexity, uncertainty and no straightforward answers and where there are consequences if the problem is not solved.
  • The seven step process explained in Bulletproof problem solving: the one skill that changes everything was developed at McKinsey and Company.
  • McLean describes how this process can be applied to complex social issues and which ones it can’t address. He also discusses the power of disaggregating or reframing the issues and the visual nature of the process.
  • McLean stresses the importance of teams in providing voices of inspiration and dissent.
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Contrbutors: Suzie Riddell & Rob McLean

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Suzie Riddell
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